An Introducing Broker (IB) is a brokerage firm that deals directly with the client, while the trade execution and back office work are the responsibility of a Futures Commission Merchant (FCM). FCMs supply trading platforms on which clients have the ability to place trades online. FCMs are responsible for account management. IBs are often local agencies that have a direct relationship with the client. IBs are better able to service their clients as they are local, and their primary goal is customer service.
At Sapphire TradeX we refer new customers to our partnered Forex trading platform – Samtrade FX through our own contacts and marketing efforts. Subsequently, we stay in contact with the new customer directly and provide further services such as education, feedbacks and liaising with Samtrade FX to fix technical issues our customer encounters during their trading. We gain profit by earning a small margin of commission as customer trade with Samtrade FX. Therefore, the trading experience of the customer is most important to us and forms the core of our services. We strive to set the highest standards of customer satisfaction and cater to the special needs of each individual customer.